Shipping policy
SHIPPING POLICY
At Timber & Ember Outdoor, we coordinate delivery with our manufacturer partners. Products may ship directly from the manufacturer, and orders containing multiple items may arrive in separate shipments.
Shipping availability and charges
Shipping availability depends on the product and delivery ZIP code. Applicable shipping charges will be shown at checkout or provided in a written quote before you authorize them.
For Anderson Teak products identified as including standard manufacturer delivery, that delivery is included in the advertised product price. Special access requirements or additional services may require a separate quote.
Please contact support@timberandemberoutdoor.com before ordering if your property has limited truck access, a steep or unpaved driveway, gated access, or other delivery restrictions.
Processing and shipment estimates
Shipment estimates vary by product, stock availability, and customization. Review the product listing and your written order confirmation for the applicable estimate.
Anderson Teak made-to-order cushions currently take approximately three weeks to ship. This is a production and shipment estimate, not a delivery date. QuickShip cushions are currently unavailable.
Carrier transit time is additional. Weather, mountain road conditions, and carrier scheduling may affect arrival dates.
If we cannot ship within the stated timeframe—or within 30 days when no shipment timeframe was stated—we will notify you and offer the choice of agreeing to a revised shipment timeframe or canceling the unshipped merchandise for a full, prompt refund, as required by applicable law.
Standard freight delivery
Large furniture and furniture sets generally ship by freight carrier. Unless your order expressly includes another service, standard freight delivery is curbside.
Standard delivery does not include carrying products into your home, moving them to a patio or deck, assembly, installation, or removal of packaging.
Where an appointment is required, the carrier will contact you to arrange delivery. Please provide an accurate delivery address and a telephone number where you can be reached.
White-Glove Delivery & Placement
White-Glove Delivery & Placement is available by separate quote, subject to location and service availability. Your written quote will specify the services included.
This service is not included in standard manufacturer delivery unless expressly stated.
Tracking and separate shipments
We will provide available tracking or freight shipment details after dispatch. Items shipped separately may have different tracking information and arrival dates.
Receiving your order
Inspect the shipment and packaging at delivery when possible. Note visible damage or missing cartons on the carrier’s delivery receipt, take photographs, and contact us promptly at support@timberandemberoutdoor.com.
Keep packaging until you have inspected the merchandise. If damage is discovered after delivery, contact us promptly so we can assist. Signing a delivery receipt does not automatically eliminate your rights concerning concealed damage.
Address changes and special delivery requests
Contact us as soon as possible if your address or delivery needs change. Changes may not be possible after dispatch. Any additional redelivery, storage, or special-service charges will be explained before you authorize them.
Cushion-only orders and returns
Anderson Teak cushions purchased separately from furniture require a shipping quote based on delivery ZIP code and quantity.
Included outbound shipping does not mean return shipping is free. Please review our Refund Policy and obtain return authorization before sending merchandise back.
Questions
Email support@timberandemberoutdoor.com for shipping estimates, delivery access questions, or a White-Glove Delivery & Placement quote.